Home/FAQs HELP AND ADVICE

Frequently asked questions

Everything you need to know before you book. If your question is not here, get in touch and we’ll help.

About the course

What is F-Gas Category 1?
Category 1 is the full qualification for working on stationary air conditioning, refrigeration and heat pump equipment. It covers installation, servicing, maintenance, repair, leak checking, recovery and decommissioning.
Do I need an F-Gas certificate to install air conditioning?
Anyone who installs, services, maintains, repairs, leak checks or decommissions equipment containing fluorinated gases must hold the right certificate for the work they do.
Do I need experience before I book?
The course is open to all. Some hands-on experience with tools or pipework helps, and your pre-course book covers the basics. If you’re unsure, call or WhatsApp us and we’ll advise you before you book.
How long does the course take?
Five days on site. Evening and weekend courses cover exactly the same content and assessment, spread over more sessions.
How many people are on each course?
Courses run with a maximum of 10 trainees, so everyone gets proper time on the equipment and one-to-one help.
What’s included in the price?
The course fee includes your pre-course study book and introduction video, five days of tuition, all tools, equipment and refrigerant, your practical assessment and online exam, and City & Guilds registration and certification.

Assessment and certificate

How am I assessed?
You are assessed in two parts: a practical assessment carried out on real equipment in our workshop, and an online multiple-choice theory exam. Both are taken on the final day of the course.
What if I don’t pass?
If you do not pass part of the assessment first time, we will talk you through what went wrong and arrange a resit.
When do I get my certificate?
When you pass, you receive the City & Guilds Level 2 Award in F-Gas and ODS Regulations, Category 1. City & Guilds also issues a digital credential you can share with employers.
Does the certificate expire?
The qualification does not currently have an expiry date.

Booking and payment

How do I book?
Choose a date on the training calendar, select your number of places, and pay online. A 50% deposit secures your place, or you can pay the full fee. Bookings within 14 days of a course require full payment.
When is the balance due?
If you pay a deposit, we’ll email a secure link to pay the balance 14 days before your course. It must be paid before the first day.
Can I spread the cost?
Spread the cost of your course in monthly instalments with our finance partner. Finance is subject to status and approval, and you will see the full cost before you agree.
Can my employer pay?
Yes. Employers can book available places online. For dedicated group training and one invoice for your business, contact us through the Group Bookings page.
Can I change my date?
Let us know as early as possible and we’ll move you to another date where places are available. See our Booking Terms.

On the day

What should I bring?
Please bring photo ID for your assessment, safety boots and work clothes, and a pen and notepad. All tools, equipment and refrigerant are provided.
I’m not local. Can I still train with you?
Yes. Engineers travel to our training centre in Bury St Edmunds, Suffolk, from across the UK.
Is there accommodation nearby?
Bury St Edmunds has hotels and guest houses a short drive from the centre for trainees travelling a long way.
Is there parking?
Full directions and parking details are included in your joining instructions.

Still have a question?